1. Service before sales: our sales will try to know your requirement about our cnc router specificaiton and what kind of work you will do. then we will offer our best solution for your requirement. then it can confirm each customer can get their real needed machine.
2. Service during production: we will send photos of machines during making. so customers can know more details about the procession of making their machines. and give their suggestions.
3. Service before shipping: we will take photo and confirm with customers the specification of their orders to avoid the mistake of wrong making machines.
4. Service after shipping: we will check when the machine arrive your sea port and estimated date of arrival. so customers can know when it will arrive and make enough preparation.
5. Service after arrival: we will confirm with customers if machine is in good condition. and see if any spare parts missing .
6. Service of teaching: there are some manual and video about how to use machine, if some customers have question about it. we will have professional technician to help them to install and teach how to use through skype ,calling, vedio or mail.
7. Service of warranty: we offer 12 month warranty for whole machine and 6 month warranty for spindle. if any parts of our machine is broken. we will replace it for free.
8. Service in longterm: we hope every customer can use our machine easliy and have a fun of it. if customers have any problems of machine in 3 or more years, they can contact us. we will always here waiting for you.